Frequently asked questions

Under EU261 / UK261, compensation is typically €250, €400 or €600 per passenger depending on the flight distance, when the delay or cancellation was your airline’s responsibility and you arrived 3+ hours late (or the flight was cancelled / you were denied boarding).

Nothing upfront. We take 25% of whatever we actually recover for you. If we recover nothing, you pay nothing.

Flights departing from the EU or UK, or arriving into the EU/UK on an EU/UK airline. Most major carriers (Ryanair, easyJet, Wizz, BA, Lufthansa, etc.) are covered when the rules apply.

Those are usually classed as “extraordinary circumstances” and the airline does not owe compensation. We’ll tell you honestly if that’s the case instead of taking your claim on false hope.

Many claims are resolved in a few weeks. Some take longer if the airline disputes. We handle the chasing so you don’t have to.

We’ll ask for the essentials once (booking confirmation, boarding pass if you have it, ID). No endless document ping-pong.

No. We help you exercise rights that already exist under Regulation (EC) 261/2004 and the UK equivalent. For complex legal questions you should speak to a qualified lawyer.

EU261 compensation (€250 / €400 / €600) is fixed by distance and is separate from any refund of the ticket itself. When a flight is cancelled you are usually also entitled to a full refund of what you paid. Giving us the ticket price lets us claim both the compensation and any refund you are owed in one go.