privacy policy
The short version: we collect only what we need to chase your flight compensation, we delete it once you're paid (or sooner, if you ask), and we never sell it. Here's the longer version.
Who we are
Red Eye Fund (Red Eye Fund LLC) is the data controller for everything described on this page. We pursue EU261/UK261 flight-compensation claims on your behalf. We've been stranded too, which is why this policy is short enough to actually read.
What we collect, and why
Only what a claim actually requires:
- Name and email - so we know whose claim it is and where to send updates.
- Phone number (optional) - only if you give it, only for claim updates.
- Booking reference and flight details - the substance of the claim itself.
- Letter of Authority - the signed document that lets us deal with the airline for you.
That's the whole list. No marketing profiles, no tracking dossiers, no mystery "partners".
Legal basis
Two, in plain terms. Contract: you asked us to pursue your claim, and we can't do that without your details. Consent: given through the Letter of Authority you sign when starting a claim at /pages/claim. Withdraw it whenever you like.
Where your data lives
Claim data is stored with Cloudflare (EU-capable edge storage) and Shopify, which runs this site. Both act as processors on our behalf - they host your data, they don't get to use it.
Who sees it
To pursue your claim, we share the necessary details with the airline and, where needed, with the free national enforcement body or ADR scheme handling the dispute. That's the full distribution list.
AI processing
Our on-site chat and eligibility checks run on Cloudflare Workers AI. Your messages are processed to answer your questions and assess your claim - and that's it. They are never used to train AI models.
How long we keep it
Until the job is done, and not much longer. Once your claim concludes and the airline has paid you, we issue your receipt, invoice our 25% success fee, and delete your personal data. What survives is an amounts-only ledger - figures we keep for bookkeeping, with no personal details attached. If your claim fails, you pay EUR 0 and your data gets deleted just the same.
Want out earlier? Ask in the chat at any time, even mid-claim, and we'll delete everything. (Fair warning: deleting mid-claim ends the claim, since we can't argue on behalf of someone we officially don't know.)
Your rights
- Access - ask, and we'll show you everything we hold about you.
- Deletion - any time, no questions, no waiting for the claim to finish.
- Portability - your data in a machine-readable format to take wherever you like.
- Complaint - you can raise a complaint with your national data protection authority. We'd rather you talk to us first, but that's entirely your call.
We don't sell your data
Not to advertisers, not to brokers, not to anyone. Our entire business model is 25% of compensation we actually recover for you - and EUR 0 if we don't. Selling data isn't part of it and never will be.
Cookies
Covered separately, in equally plain language, at /pages/cookies.
Questions
Use the on-site chat - that's how we do support. You can check your claim any time at /pages/claim-status.